Question 1

Do you offer USA shipping?

Accepted Answer

Yes, we process and ship orders quickly to customers throughout the United States, as well as the UK, Australia and Europe.

Question 2

Do you provide wholesale pricing?

Accepted Answer

Yes, wholesale options are available for qualified orders. Visit our Wholesale page or contact support for a custom quote.

Question 3

How can I track my order?

Accepted Answer

Tracking information is provided once your order has been processed and shipped. You can also follow up via our Tracking page.

Question 4

How should research products be stored?

Accepted Answer

Storage recommendations are provided with each product. Lyophilized peptides are typically stored at -20°C; once reconstituted, refrigerate at 2–8°C and use within 4 weeks.

Question 5

How can I contact support?

Accepted Answer

You can reach us through WhatsApp, Telegram, or email — see the Contact page for direct links.

Question 6

How do I place an order?

Accepted Answer

Orders are placed directly through our WhatsApp support system. Tap any 'Order on WhatsApp' button on the site.

Question 7

Are your products laboratory grade?

Accepted Answer

Yes — all products are manufactured to high purity laboratory standards for research purposes only.

Question 8

What are your estimated delivery times?

Accepted Answer

UK: 2–5 business days. USA: 5–10 business days. Australia: 5–12 business days. Europe: 4–8 business days.

Question 9

What is your refund policy?

Accepted Answer

If an order arrives damaged or incorrect, contact support within 48 hours of delivery. See our Refund Policy for full details.

Question 10

Are your peptides for human use?

Accepted Answer

No. All products are for laboratory research purposes only. Not intended for human consumption or medical use.

Frequently Asked Questions