Question 1

Do you ship to all 50 US states?

Accepted Answer

Yes. We ship premium research peptides to customers across all 50 United States, including Alaska, Hawaii, and Puerto Rico. Delivery times and carrier options vary by region.

Question 2

What are your USA delivery times?

Accepted Answer

East Coast orders typically arrive in 2–4 business days, Midwest in 3–5 business days, South in 2–5 business days, and West Coast in 4–6 business days after dispatch. Processing usually takes 24–48 hours.

Question 3

Which carriers do you use?

Accepted Answer

We ship via USPS and DHL domestic services. Tracking is provided for every order once the package is dispatched.

Question 4

How much does shipping cost?

Accepted Answer

Standard shipping rates apply for most orders. Free shipping is included for qualifying wholesale tiers and select promotional orders. Exact rates are confirmed at checkout or via WhatsApp support.

Question 5

Do I have to pay customs or import fees?

Accepted Answer

No. All orders are shipped from within the United States, so domestic customers do not pay customs duties or import fees. You are responsible for ensuring receipt of research compounds is permitted in your destination state.

Question 6

How is my order packaged?

Accepted Answer

Lyophilized peptides are shipped in protective, temperature-stable vials inside insulated, discreet packaging with no external indication of contents.

Question 7

How do I track my order?

Accepted Answer

Tracking information is sent by email or WhatsApp once your order has been dispatched. You can also follow up via our Tracking page or contact support directly.

Question 8

Do you offer wholesale pricing?

Accepted Answer

Yes. Wholesale is available for verified US laboratories, research institutions, and resellers. We offer tiered discounts starting at 10+ vials. Visit our Wholesale page or contact support for a custom quote.

Question 9

Who qualifies for wholesale orders?

Accepted Answer

Wholesale pricing is available to verified US businesses, research labs, and institutions. We may request business documentation for high-volume orders. All wholesale buyers must confirm products are for laboratory research use only.

Question 10

How do I place an order?

Accepted Answer

Orders are placed directly through our WhatsApp support system. Tap any 'Order on WhatsApp' button on the site, tell us the products and quantities you need, and our team will confirm availability and pricing.

Question 11

Are your products laboratory grade?

Accepted Answer

Yes — all products are manufactured to high purity laboratory standards and are sold for research purposes only.

Question 12

How should research peptides be stored?

Accepted Answer

Lyophilized peptides are typically stored at -20°C. Once reconstituted, refrigerate at 2–8°C and use within 4 weeks unless otherwise stated on the product details.

Question 13

What is your refund or reship policy?

Accepted Answer

If an order arrives damaged, incorrect, or does not arrive within the estimated delivery window, contact support within 48 hours of delivery (or the missed delivery date) with photos and your order details. Replacement or reship support is provided after verification.

Question 14

Are your peptides for human use?

Accepted Answer

No. All products are strictly for laboratory research purposes only. They are not intended for human consumption, medical use, or veterinary applications.

Question 15

How can I contact support?

Accepted Answer

You can reach us through WhatsApp, Telegram, or email — see the Contact page for direct links and our current support hours.

Frequently Asked Questions